1. At ShopNewAVS , we strive to deliver a seamless and efficient experience for our customers. Below is our shipping policy for all software products purchased from our website.
Delivery Process
-
Digital Products
:
- All software purchases are delivered electronically. After your payment is successfully processed, you will receive an email with the download link and license key (if applicable) within 15 minutes to 24 hours .
- Please ensure that you provide a valid email address during checkout to avoid any delivery delays.
-
Physical Media (if applicable)
:
- For software that requires physical media (e.g., USB drives or DVDs), shipping will be carried out through standard courier services. Delivery times may vary based on your location:
- Domestic Shipping: 3-7 business days
- International Shipping: 7-21 business days
Shipping Fees
•
Digital Products
: No shipping fees apply to digital products.
•
Physical Media
: Shipping fees depend on your location and will be calculated at checkout.
Order Tracking
For physical products, once your order is shipped, a tracking number will be provided via email to help you monitor its progress.
Delivery Issues
- If you do not receive your digital product within the promised timeframe, please check your spam/junk email folder or contact us immediately at [email protected] .
- For physical shipments, please allow up to 48 hours for tracking information to update. If your package does not arrive within the estimated delivery period, reach out to us for assistance.
Refunds & Returns
• Please review our Refund Policy for more details on cancellations or refund requests for both digital and physical products.
Support
For any questions or concerns regarding shipping, feel free to contact us at [email protected] . We’re here to help!